30 results found
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Implement Auto-Lookups in the Workplace Portal
We need Auto-Lookups to work in the Workplace Portal please. Many of our customers use the employee number for the employee ID as well as codes for buildings and orgs.
84 votes -
satisfaction surveys available to the workplace portal
The end users are really appreciating the workplace portal. However, there is starting to be more demand for features like a satisfaction survey which comes after a request. This survey shouldn't affect whether or not the service request can be closed (ie let's say that after X days the completed ticket should just close anyways regardless if the user submitted a satisfaction survey or not).
It would be great if the workplace portal also has ability to handle a satisfaction survey for a conclusion of a service request. Basically the user can still get an email that they can fill…
76 votes -
Disply Workplace Applications by Role
Currently, Workplace Applications display settings are universal. But different users need different applications (e.g., internal users need Hoteling, external users such as tenants, branch managers or vendors do not). Add security groups to control application display options (as in Mobile).
66 votes -
Add a banner to inform users of upcoming maintenance/new features
Make it possible for admins to add a banner on the Workplace pages to inform users e.g. of an upcoming maintenance or new features.
It should also be possible to add a link in the banner, directing users to a page with more info (e.g instructions for using a new feature).
56 votes -
Limit Layers Displayed on Floorplans
Currently, all published layers display in Workplace floorplans. Many organizations publish many layers. Web Central views can control which layers display, but Workplace cannot. Perhaps a system parameter? Or a new publishing rule dedicated to Workplace. Best would be different settings for different Workplace application.
49 votes -
Workplace Reservations: Ability to choose different room arrangements
Currently Workplace does not support display/choice of different room arrangements in reservations. Need the ability to choose and view images from the different room arrangements available for a specific room in Workplace.
47 votes -
Workplace Large Floor Plans Display
In workplace large floor plans do not fully display. In addition after searching for an employee a scroll bar on the right is activated when scrolling down the floor plan and floors list the experience is very poor.
Tested in V25.1 & V25.2
37 votes -
Workplace Search by Name returns only max results
In situations where a user does a partial name search in WP, there is no next button to move to the next screen if the characters are more than 20. Not all results are returned and there is no "more..." button that can be clicked to return the rest of the results.
36 votes -
Rooms Requiring Approval
Let users know on floor plan/during selection process, that it is subject to approval. Also when they reserve the room the message should read that the request is pending approval and the status pending approval should be displayed in the Workplace Reservations tab.
34 votes -
Attendee availability in Workplace
It would be ideal to see attendee availability in Workplace when booking a reservation, similar experience that we have when booking through the Outlook plugin.
33 votes -
Allow Workspace user to back-up if they make an error
When you click on the space you want to sit and realize you have not put the correct day or time you cannot go back. You have to cancel and start over. This is in the SaaS version
31 votes -
Improved workflow for rebooking workspaces for the same time interval
- Booked a variety of wkstations for Myself, Other Employee and Visitor.
- Booked Daily Recurring for 14 days for myself.
- I was prompted to remove all my bookings and replace with the recurring booking.
- I selected Yes.
- All bookings, including those made for other people were deleted.
27 votes - Booked a variety of wkstations for Myself, Other Employee and Visitor.
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Need the ability to add resources to reservations on Workplace
While there is a suggestion to add resource reservations to workplace reservations we need the ability to request resources to any room reservations as many users are now using workplace as the exclusive interface for their customers and they need the ability to request resources for their room reservations without going to the calendar console.
26 votesThis feature is under consideration for a future release
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Resolve Conflicts in Workplace
Give people the ability to resolve conflicts in workplace – if 1 out of 5 occurrences is a problem, let them book the other 4 and skip that one/book it separately.
26 votes -
Occupancy Plan
Some of our clients are using Workplace as the only interface for their user base. These users are identified as "Requestors" and since they aren't granted access to Web Central, there isn't a way to view an occupancy plan - meaning seeing employees on a floor plan. Workplace allows a user to search an employee but what's more desired is to bring up a floor plan and see who is seated on the entire floor at once. Our clients would like to employee names and when clicking on the room/employee, the detailed employee panel is displayed much like when you…
26 votes -
Enabling kiosk with SSO
Enabling workplace in kiosk mode automatically signs in the GUEST account
However if SSO is enabled it is not possible to sign in as GUEST
Therefore the kiosk feature is not available for those clients (which are pretty numerous).
A solution could be for instance to be able to define a specific user account to be used with the kiosk (instead of the default GUEST account).25 votes -
Visitor Management functionality
Right now archibus allows us to register a new visitor and invite them to a meeting or to a booking. We are hoping for some extended functionality.
- visitor pass generation - ie a printable HTML formatted email that shows someone is able to be at the office.
- Visitor notification of arrival - a way visitors can check in at a lobby and allow those who are having a meeting with them to be notified of their arrival. Or in a booking scenario if someone booked them in then that person gets the notification.
- Reports - again, the challenge is archibus…
25 votes -
Default selected floor Hoteling (workplace)
When using Hoteling now, the default selection is the first (in order) floor of the building you are assigned to.
It would make more sense to have the selection default to the floor you are assigned to (if no floor is assigned to the employee current behavior is correct)
20 votes -
More flexibility on when a room is reservable
Either a calendar to select which days a room is reservable/not reservable or the ability to specify which days of the week a room is reservable.
For example, I have a client that does not want rooms reservable on weekends.
Being able to set it on a per room basis in "Reservations -> Background Data -> Define Room Arrangements" would be ideal.
19 votes -
Workplace Functional Gap
In BOC, when a ticket is rejected, a requester has the ability to update/cancel. Where a client requests directly through workplace (having no access to maintenance console), there is no update/cancel option in the view service requests view. The request is no longer visible to maintenance staff and sits in the pending status.
18 votes
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