9 results found

1. Build Field Worker mobile app on different framework

   Consider significant overhaul of mobile framework, built on React or another responsive design platform. Consider the need for semi-connected states.

   Question: is a semi-connected state a requirement?

   44 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  7 comments  ·  Maintenance  ·  Delete…  ·  Admin →

2. Utilize Questionnaires for PMs, inspections, safety

   The following are high-level use cases that would benefit from the flexible Questionnaire framework that is currently part of Compliance:

   • Permit to Work. Maintenance field workers must complete a "permit to work" questionnaire to ensure safe condition before starting asset-based preventive maintenance or reactive work. They must verify through a risk assessment that the work can be performed safely.

   • Work Verification. Maintenance field workers must complete a checklist after work completion to verify all proper steps were taken. This is for primarily for preventive maintenance work, and many times this coincides with a compliance regulation.

   • Condition Assessment. Condition assessors must complete questionnaires related to asset condition in conjunction with field condition assessment projects.

   • Data collection. Craftspersons have to collect data or meter readings on equipment attributes.

   The following are high-level use cases that would benefit from the flexible Questionnaire framework that is currently part of Compliance:

   • Permit to Work. Maintenance field workers must complete a "permit to work" questionnaire to ensure safe condition before starting asset-based preventive maintenance or reactive work. They must verify through a risk assessment that the work can be performed safely.

   • Work Verification. Maintenance field workers must complete a checklist after work completion to verify all proper steps were taken. This is for primarily for preventive maintenance work, and many times this coincides with a compliance regulation.

   • Condition Assessment. Condition assessors must… more

   22 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  6 comments  ·  Maintenance  ·  Delete…  ·  Admin →

3. Ability to attach existing photos in Mobile App

   Currently, the mobile platform only allows you to attach new/live photos to work requests. Craftspeople need the ability to attach an existing photo from the phone to make the process more efficient.

   20 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Maintenance  ·  Delete…  ·  Admin →
   Completed  ·  tulika.anand@eptura.com responded

   Feature exists in the Onsite app 

4. Flag Returned WRs and Make Step Log Comments Visible in MaintenanceConsole

   Add a flag or color coding to indicate that a WR has been
   - returned by a CF and is sitting in the Supervisor's queue to reassign and reissue
   - returned by the Supervisor after verification of checklist for the CF to re-enter the details.
   - returned after the generic Verification step

   Also making the comments from the step log table available as a column in the Building Operations Console can help users immensely because they don't need to open each WR to find which one has comments and which ones don't.

   15 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  1 comment  ·  Maintenance  ·  Delete…  ·  Admin →

5. Having a Blank (Gender Neutral) option for the Honorific Field (ie Mr, Ms, Ect)

   Under the "Define Employees" Task there is a honorific field, which is a drop-down menu. Currently there is no gender neutral option, as a result at our organization, this is defaulted as "Mr".

   I would like to see the default set to a blank option (which is currently not out of the box). I think that this will be increasingly important as we see increased awareness around gender identity.

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  0 comments  ·  Maintenance  ·  Delete…  ·  Admin →

6. Addition of a new field 'SORT ORDER' in the Maintainence Survey Report screen

   Our clients are having trouble to maintain the orders of the questions, in which order they input it in the checklist, they want to display in the same order on the excel. It will be beneficial if we can add a new field, 'SORT ORDER' for easy tracking.

   As of now Maintainence survey Report screen displayed order does not represent the actual questionaire order in the checklist

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Maintenance  ·  Delete…  ·  Admin →
   Completed  ·  Adminoctavian.vlad@eptura.com (Product Specialist, Eptura) responded

   Implemented in v.2024.03

7. Multiple Documents per Work Request

   I'm astonished that you can STILL only add 4 documents per work request. This can be severely limiting and you really should be able to add multiple documents per work request, it just needs a linked document table to the wr table, rather than the 4 documents fields within the wr table per work request.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  1 comment  ·  Maintenance  ·  Delete…  ·  Admin →

8. CF Information available at Assigned to Work Order (Approved)

   Now that CF's are able to return works and this can set the status to AA, there is a need for supervisors and other CF's to review the comments from WRCF's in both Webcentral and Mobile, especially mobile when self assigning works. The CF's do not know that the job has been worked on until they have issued the work to themselves when they see wrcf record and the comments about the last visit. This could hold important information about why the work was returned.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  0 comments  ·  Maintenance  ·  Delete…  ·  Admin →

9. Generate PM Work Orders Erases "activity_log_id"

   We have a customer who reviews and manually generates their "Preventative Maintenance" work orders at the start of each month. Therefore, they execute the "Generate PM Work Orders" task during business hours.

   We have identified an issue in the "Generate PM Work Orders" process where it is erasing the "Action Item ID" field (wr.activitylogid) from an "On Demand" work request records if the "On Demand" work request is raised at the same time as the "Generate PM Work Orders" tasks is in progress. Our customer has experienced this issue on 8 separate work requests over the past 7 months. The absence of the Action Item ID value will prevent the work request from being Issued to a Craftsperson.

   We have traced the cause of this issue to the updateWorkRequests() function in the PmWorkOrderGenerator.java file, where it generates an SQL statement to update the activitylogid on the new PM work request records. However, if the Work Request Code (wr.wrid) of an "On Demand" work request happens to fall within the number range of the "Preventative Maintenance" work requests, the SQL will set the activitylog_id to NULL on the "On Demand" request. We have replicated and verified this behaviour.

   Here is an example of the SQL statement that will set the activitylogid on the PM work request records:
   UPDATE wr SET wr.activitylogid = ( SELECT activitylog.activitylogid From activitylog WHERE activitylog.woid= wr.woid ) WHERE wr.wrid>= 1150047294 AND wr.wr_id<= 1150047294

   A solution to this issue might be to add the following to the WHERE clause of the UPDATE statement that is generated by the updateWorkRequests() function:

   AND prob_type = 'PREVENTIVE MAINT'

   We raised this issue with the Archibus Customer Services team and they advised us to raise this issue on “UserVoice”.

   Please note that it is not a suitable workaround for this customer to schedule the "Generate PM Work Orders" task to run outside of business hours.

   Would you please review this issue and please consider a method of rectification that can be applied ASAP?

   Many thanks!

   We have a customer who reviews and manually generates their "Preventative Maintenance" work orders at the start of each month. Therefore, they execute the "Generate PM Work Orders" task during business hours.

   We have identified an issue in the "Generate PM Work Orders" process where it is erasing the "Action Item ID" field (wr.activitylogid) from an "On Demand" work request records if the "On Demand" work request is raised at the same time as the "Generate PM Work Orders" tasks is in progress. Our customer has experienced this issue on 8 separate work requests over the past 7… more

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Completed  ·  0 comments  ·  Maintenance  ·  Delete…  ·  Admin →