183 results found
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In the maintenance survey report, the question text for creating a service request is displayed in the confirmation contents
The checklist provide an option to create a service request. Depending on the answer to the follow-up question, the maintenance survey report can be displayed in three different ways.
Screenshots are available in the File tab.Example
When the answer to the question is "No," the option is set to enable the creation of a service requestNO1. the answer to the question is "Yes" → no record is added in the maintenance survey report screen.(wr_id=1150004568)
NO2. if the answer to the question is "No Follow-up service request is displayed → Create a service request and complete the checklist →…
5 votes -
Supporting lookup fields in Maintenance Checklists
Allow the administrator to define fields of type "Lookup" in Maintenance Checklists as can be done in Compliance Questionnaires.
This would then be usable in both Web Central and OnSite
An example of use case is when PM work requests are used to track inspections. and we need to keep track of the inspection device used (e.g a CO2 meter). Those devices have been put into the EQ table so that means we need to associate an EQID with the inspection while on the field. Having the correct EQID is important because associated with it are calibration information.…
5 votes -
Spellcheck on Comments and other similar description fields
I noticed that when I used the comments section to send an email from a work request, that there is no spellcheck feature to highlight words that are spelled incorrectly.
As someone who does alot of communications in this manner, and doesnt have great spelling, this would be greatly appreciated.
5 votes -
Remove Icon (x) button missing for Work Log in Work Request Screen
In the MAINTAINENCE CONSOLE --> WORK REQUEST SCREEN, While creating a Work Request there is a remove button(x) for Trades and Crafts person Assignment but there is no remove button (x) button for Work Logs.
Can we add this feature / customisation in the newer versions of Archibus
5 votes -
Addition of Date Started / Date of Input in the Maintenance Survey Report
'MAINTENANCE SURVEY REPORT Screen has only the Date to Perform and Date Completed but in Database, there's a field called Start Date /Input date and we want to display this date (additional column) in the web central Maintenance Survet Report screen
5 votes -
escalation notification emails
Escalation Notifications - The current escalation process and notification process is a global yes /no. The problem is that this blanket approach sends too many emails to irrelevant people and for works that are no critical enough to Warrant this type of response.
Solution
Part 1 - possibly move the escalation flag to the SLA this would allow discrete processing to happen or have an opt out button on the SLA to negate the global parameter.
Part 2 - Add flag in SLA to opt into sending escalation notification emails that then looks at
1) add additional field to SLA…5 votes -
Work Request Highlight after being Selected in the Building Operations Console
In the Building Operations Console, it would be nice if after a work request is selected or opened it becomes highlighted in the Building Operations Console so that it can be easily found one the detailed work request window is closed.
This is especially true for users that oversee a high volume of work requests.
5 votes -
Work History viewed in the same format as the Building Ops console
Work History viewed in the same format as the Building Ops console to make a consistent user experience for processing WR or reviewing history.
Effectively a read only version of the console
5 votes -
Add Multiple Craftspersons when Editing Multiple Work Requests in the Maintenance Console
There are times when multiple Craftspersons are added to Multiple Work Requests in the Maintenance Console. Currently the Craftspeople need to be added individually. It would be nice if the Select Craftsperson could allow for multiple Craftspeople to be selected rather than one at a time.
This does not sound like much of a time savings for users; however, when there are more than a few Craftspeople to be assigned, the savings can be significant.
5 votes -
Alert Craftsperson of Equipment Warranty or Service Contract in Mobile Maintenance (Mobile Framework, not OnSite)
When a Craftsperson receives a Work Request in Mobile Framework which references an Equipment, or when she enters or scans an Equipment Code, Mobile Framework should alert her if the Equipment is under Warranty. The Craftsperson should then have an appropriate way of handling it (e.g. Return or forward to warranty provider).
5 votes -
Mobile client 4.0
Are there going to be any changes in mobile 4.0 that may address additional data fields such as "Due Date" and "Date of escalation"
Our concern is that the only data which is provided on the mobile app as far as dates, is the date the work was requested and there is not field for Due Date
We are wanting to ensure that we don’t miss out on getting any work requests (especially critical PM’s) completed before the due date or escalation date as our goal is that 100% of critical PM’s are done on time.
With this data available…5 votes -
Parts Inventory - Stock Take (Physical Count) in Mobile
Web Central allows for the capturing of the Physical Count of Parts per Storage Location and then running an adjustment process to update the quantity available from the physical count. A mobile functionality to capture the Physical Count of Parts per Storage Location will improve the turnaround times, accuracy, and user-friendliness of this process i.e. an Inventory Manager can sync the information to the app on a device, update physical count values and then sync back.
5 votes -
Tree Panel Export
Evaluate the possibility to export a tree panel (with all the items within it) to XLS, DOCX, PDF or other format
5 votes -
Select Fields Sorting
Possibility to sort a list in a Select Fields panel displaying the fields in alphabetical order
5 votes -
Hide Complete action when tickets are On Hold
When tickets are put on hold, users should take the ticket off hold and put it back to Issued and In Progress, and then work to complete it. This allows managers to identify what's really on hold and what's really being worked. It would be more user friendly if the Complete action was not available when a ticket is On Hold so it forces the user to either put it back in progress or close it out from the On Hold status.
5 votes -
Update requested work requests
When a work request has been rejected the requester should be able edit all the fields? if the request was rejected for incorrect information i.e. wrong location or missing location data, then the requester is unable to correct the error and add the missing information. Having only the description field editable is very limited.
5 votes -
Distinguish between reserved parts that are on the shelf vs. on the job
Part management
There is a need to identify the difference between reserved (on shelf) and reserved on a job (Not on shelf). There is a big problem tracking stock that is assigned to a job and the part changes from available to reserved. This is not being update when the cf collects it from the shelf, until the job is complete, but this could be a while. It is therefore difficult for stores manager when doing inventory to be sure what the physical count should be. There should be a status change and a pt store update at the point…
5 votes -
how linked tickets are tracked and displayed for Preventive Maintenance Procedures
Problem:
When you create an issue report linked to a preventive maintenance (PM) ticket, the relationship is visible in the system (e.g., in the "Related Requests" section of the ticket search screen).
However, in the database, the PM ticket doesn’t show the issue report’s information (i.e., no backlink). Only the issue report contains the PM ticket's reference (parentwrid field).Where Data is Stored:
For active tickets, the information is in the wr table.
For completed tickets, it’s in the hwr table, specifically in the parentwrid field.
To find all issue reports linked to a PM ticket,…4 votes -
Input Time should be displayed for Each Checklist Item in Maintenance Survey Report
We are experiencing an issue with the Maintenance Survey Report in our system. Specifically, we are unable to determine when each individual checklist item was entered. This makes it challenging to track and verify the timing of data entries for our maintenance activities.
Issue Details:
Desired Screen: Maintenance Survey Report.
Current Problem: The report does not display the input time for each individual checklist item.
Our Request: We would like the input time for each checklist item to be displayed in the Maintenance Survey Report, similar to how it appears in Report Central.Impact:
Without the ability to see when…4 votes -
Maintenance Console - Save filter
In the Maintenance Console, it would be nice to have the ability to save filters.
OOTB, they are saved in the recent filters but it has 2 drawbacks: 1. there is a limit in term of the number of filter saved that way. 2. they disappear when users clear their cache (which happens every time there is a new deployment).4 votes
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