User Forum
Request: Dedicated forum for Archibus and Smart Client users.
Justification: Limited online community knowledge sharing available.
Implementation: Structure would differ from UserVoice currently as questions would be posed to the user community. Site monitored by other users and Eptura product team to answer questions or request improvement/feedback to future builds as it operates now. Recommend including a search feature for users to reference previously ask questions. Recommend ability to mark forum responses as solutions/solved to posed questions/problems - similar to the Autodesk forums.
Expected benefits:
- Increased user engagements and knowledge sharing.
- Reduced burden on Eptura support to answer re-occurring or FAQs.
Bryan Fitzsimmons
shared this idea
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Amanda Ferragine
commented
I think it is important to have a community of organizations to share ideas of how they supported their organization with tools in the system and / or partnerships with other applications that support ARCHIBUS products.