Apply Service Request Questionnaires to Work Requests
The ability to design Questionnaires for service request types and then display those questions within Workplace has proven to be valuable for customers. Using this same approach, allow customers to create Questionnaires for anything in the Service Catalog (including Work Requests) and then be able to see the answers for those questions within the Maintenance Console.
The ability to create questionnaires for Service Catalog items already exists -- you only now need to make an update to the Maintenance Console to display the results for work requests.
Dan Miller
shared this idea
This is issue is in business analysis with a tentative plan to implement it this year.
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Rohan Draper
commented
We have multiple client who need this functionality, it should be prioritized
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Tim
commented
I have several clients who are frustrated that the Questionnaire does not make it to the Maintenance Console or viewable anywhere other than Workplace for the requestor.
It would be great to see the Questionnaire on another tab inside the WR like the Checklist is.
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Todd Hibbard
commented
This communication feature was lacking in our last CMMS and much needed for our efficiency in using Archibus.
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Michael Terrell
commented
This feature should be available for any service or maintenance request.