Hoteling Confirmation Message and Cancellation
We have seen that when the rule CancelAndNotifyUnconfirmedBookings that sends and cancels Hoteling bookings is sending mails and right after cancelling the Booking.
This causes an email to be sent when the booking is right after it is cancelled and therefore that mail is confusing and does not provide any functionality. I would say the correct behavior would be to only send confirmation mail to those bookings that are not going to be cancelled in the same execution
This is the cde that sends the notification and then cancel those same meetings
Our use case is:
- Send a mail asking for confirmation 20 mins before the booking start time (morning/afternoon start time)
- Cancel unconfirmed meetings 10 mins after the start time.Now this happens but this execution also sends an email asking for the confirmation which makes little sense taking into account when the email is received the booking is already cancelled
Victor Espinel Gutierrez
shared this idea
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Tim Callis
commented
I agree that this is a very confusing process to users. I think if the developers simply switch the processes this would solve the problem.
Check and cancel bookings that have exceeded the "Confirmation time"
*THEN*
Send Please Confirm your booking emails.Additionally confusing is that the
Please Confirm email comes from Hotelling using the rmpct.pct_id as the unique value.
Cancel email come from Service Desk with the activity_log.activity_log_id. To the end user these are total unrelated.