Enhanced integration between Reservations and Building Operations
- The Work Request created from a Reservation should have all the details from the Reservation.
- The Problem Types for pre and post works should be configurable.
- There should be a more robust way to configure the SLA for this Problem Types, including a Work Team and not just a Trade.
- Rooms should remain blocked for reservations until the after cleaning work is complete (regardless of the post block previously configured).
- All this should be implemented also for Hoteling (i.e. Hoteling bookings should also have the option of generating pre and post cleaning works)
Juan Pablo Sapia
shared this idea
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Eliza Vasilescu
commented
Currently our customer is not considering using the Maintenance module due to this... If the Reservation module would be connected so that the rooms would remain blocked for reservations until the works are completed it would be great (in addition to the details of the request)
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Amanda Ferragine
commented
I couldn't agree more with this submission. The work requests generated based on the reservation setup and cleanup are too basic. It would be ideal to define SLA's based on the room configuration type or room arrangement type, that would generate work requests to support the reservation. For example, when a reservation is submitted for a room at Building A, there must always be a work request triggered to Security to allow access to the Building. Whereas Building B has on site security and does not require the security access work request. Also, when rooms are booked after business hours in Buildings A and B, there needs to be a work request submitted to the Operations folks to program the elevators for after hours use. Using the preset work requests (setup, cleanup) and trades does not offer any value to the craft to action the work as the information contained in the description does detail the work to be completed.
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AdminFred Kraus
(Admin, Eptura)
commented
For 25.2, we are implementing a way to create work requests for cleaning after hoteling use. Hoteled rooms would not be bookable for use until cleaning is done (using a new room status field and looking for "Available").
SLAs are configurable for Reservation problem types like setup and cleanup.
As for reservation rooms being blocked until cleaning is performed, it's a good idea, but not in 25.2. For now perhaps make the post block much longer (end of day).