Improve User Experience in Service Desk (Enterprise)
Currently, the market perceives Archibus UI as old and not ergonomic.
The efforts made with Workplace and the Service Console are a good step forward. But this applies only to cloud users or users happy with a very basic request process.
Enterprise users need something richer (and this is been a strength of Archibus fr a long time).
As a consequence, we would love to see this :
* Enhance features of workplace interface so that the different actions which can be performed by an end user are covered (Canceling a request, filling in a Questionnaire, a Satisfaction survey, ...)
* Establish the Service Console as the actual back office for those requests, allowing to trigger steps defined in the SLA (Approve, Accept, Issue, Verify, etc.)
* Improve the OotB notifications with a simple yet good looking HTML-based template
Thomas Fastenakel
shared this idea
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nick.stefanidakis@SpaceIQ.com
commented
All great suggestions, in particular Questionnaires and Surveys in Service Requests. Recommend adding Questionnaires in the Survey itself to design more comprehensive surveys.