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11 results found

  1. Nested logic for custom additional fields - if/then branching

    3 votes

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  2. When creating a Recurring new request, it would be useful to add the following options under 'How Often?': Quarterly, Biannually, Annually

    2 votes

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  3. When the request location gets updated, it updates the center that the request location is in. So for example, if I update a request from a Florida office to an Atlanta office, it will place the request in the center that the Atlanta office is assigned to. I should then be able to assign the request to an operator within that center.

    2 votes

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  4. Support ticket #695467 - RE: Request for Support – Service Request Module Enhancement.

    We are currently in the process of reimplementing the Service Request Module, and the client has requested that we configure a splash page to appear when a request is submitted. This page would display a message along with a checkbox for the end user to read and acknowledge the terms and conditions before proceeding.
    We were informed this is an enhancement feature request. We currently use this feature in the copy module however it is not available in the service request module.
    @Brittany Jacobs is leading the…

    1 vote

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    0 comments  ·  Service Request  ·  Admin →
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  5. Add Location and Name to work orders. Not having this information causes more work for those being informed.

    AUTOMATED MESSAGE - PLEASE DO NOT REPLY
    A work order with id 227032 has been issued.
    Description: Requesting refurbishment of office.
    - Patch holes, unused cabling outlets (marked by IT)
    - Painting

    1 vote

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    0 comments  ·  Service Request  ·  Admin →
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  6. Service Request: Additional operators when added to a service ticket do not receive email alerts that they had than been added to the request

    1 vote

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    0 comments  ·  Service Request  ·  Admin →
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  7. Email Notification to Update

    Ability to set rules that after x amount of days of a open service requests, it emails operator to make sure status is accurate

    1 vote

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    0 comments  ·  Service Request  ·  Admin →
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  8. Hummingbird does not have a "View All" option for service requests like the desktop has, and it should. Not having the same search creates a confusing experience for the customer when they are quickly trying to alert service teams of an issue. For example, an air conditioning request could be named "air conditioning", "HVAC", "Too Cold"/"Too Hot," etc. which makes searching impossible if the request type names aren't known by the customer and takes extra time if they end up submitting on the desktop when they get back to their computer.

    2 votes

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  9. In the Service Request module for International Ship Requests, we need a tab for forms at the customer level, so they have access to forms that is needed for their request.

    1 vote

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    0 comments  ·  Service Request  ·  Admin →
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  10. Dynamic field setting in the additional fields. Some of our service requests need up to 12 pieces of information, of the same type. Today, we manually set this up as ABC1, ABC2, ABC3 etc all the way to 12. It would be more elegant to allow this to scale and add another line each time one is filled out, so that the service request form is "smarter". Meaning after ABC1 is filled out, ABC2 shows up as optional. Fill that out, then ABC3 shows up.

    1 vote

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    0 comments  ·  Service Request  ·  Admin →
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  11. I would like to be able to filter webhooks by the service ticket category. There are issues that are generated when they are not needed and there is no issue based on the ticket category.

    0 votes

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    0 comments  ·  Service Request  ·  Admin →
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