Request Center Updated with Location
When the request location gets updated, it updates the center that the request location is in. So for example, if I update a request from a Florida office to an Atlanta office, it will place the request in the center that the Atlanta office is assigned to. I should then be able to assign the request to an operator within that center.
2
votes
Denis Cole
shared this idea
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Jessica Valdez
commented
We would like to do this too, our example is that our centers are by work group and it would be nice to be able to transfer from one center to the other when customers submit incorrectly.