Apply Service Desk Security Group Restriction to Workplace
Currently you can apply a security group to a service request type to restrict it in the Web Central "Create Service Request" view. This restriction should be carried over to workplace.
With the questionnaire functionality added to workplace, clients would like to use the new interface for all requests, but for some requests like badge and key they should not be open to anyone to request.
Janice Dryer
shared this idea
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mray@absolute-fs.com
commented
I 100% agree with Greg L. This is a complete and total miss on Eptura's part. Please also add the field to the Service Catalog edit view in Archibus. The workaround for our client is going to be harder to manage versus having a single field in the Service Catalog to manage this.
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Greg Landgraf
commented
this is a huge miss... the security group restricts in web central when submitting a Service Request, why would this not be used in Workplace ?
Please make this work consistently in all places where Service Requests can be initiated.