Currently, a requestor in Workplace and a technician in OnSite can view each other's comments, which is a great start. However, there is a missing piece to the communication roundtripping.

A technician can tag the requestor when commenting from OnSite, who will receive an email notification. However, when a requestor comments in the Workplace, the technician will not get notified; thus, it is hard to respond in a timely matter.

Can we implement a tagging feature when commenting in Workplace, similar to OnSite? This small enhancement will ensure the tagged person gets notified via email instantly so that they can respond to requestor's questions effectively.

This is an important use case that has been brought up by multiple clients.