List of bug
It would be very useful to have access to a bug tracking tool for Archibus. We often reports issues to our integrator and we don't know if the issues are even tracked or processed.
6
votes
Bertrand Lefort
shared this idea
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Thank you for asking more information.
If your business partner has reported Support tickets to Eptura Support we issue case numbers and then those issues are tracked if they are valid customer defects and the Eptura Support team can provide a status report or the partner can check the status of their ticket in our support application. We provide this type of information to the partner.
Also, partner should can let the Eptura Support team about the criticality of a support case, if is blocking your workflows.