Manage Service Providers and Notifications

Clients utilizing the maintenance portion of workplace to submit service request are being bottlenecked by the SLA functionality of the Manage Service Providers and Notifications. Currently, for a specific internal request type you are only given the option of selecting a specific employee.

We are requesting adding the ability to choose a work team for the request to be dispatched to. It would address the problem of having only a single user monitoring all of the requests for a specific problem type and address the needs of larger organizations who could eliminate the need to dispatch each request to a specific person.

Clients utilizing SAAS often are depending on the dispatch ability of Workplace, due to the ease of use for the front end user.