The workplace has actually garnered a lot of positive feedback, where it seems to be missing is dealing with the client base that wants to do more with it where it would be more streamlined if the workplace can be the place to enter in a project and to enter in incidents.

When these are created then the incident would have the service request tied to it and when the project request is made, hopefully a ticket can be associated to it because the service desk component can potentially be leverage to enable an approval process there.