The portal does not try to prevent users from creating duplicate service requests. However the report a problem process in WebCentral does. It would be great if the portal can have the same functionality since it does show all the current active tickets on a equipment or a space if the user had a QR code to scan.

However let's assume the user is just going through the dashboard or the portal to create a request. Then this method does not show any indication of current request to the space/equipment.